Responsibilities:
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Omnichannel Customer Service:We are looking for someone capable of providing exceptional service to our customers across various channels - in-person, on the phone, and digital (email, Reclame Aqui platform). You must be agile in problem-solving, proactive in communication, and focused on maximizing customer satisfaction.- Focal Point Between Stores and Customer Care: Will act as a liaison between customers in the store and the Customer Care team, ensuring that all issues are communicated effectively and addressed promptly.- Online Reputation Management & NPS:The brand image is vital; therefore, we expect you to implement innovative strategies to increase our Net Promoter Score (NPS), as well as manage our presence on platforms such as Reclame Aqui, thus strengthening our market reputation.- Logistics & Warranty Management:It will be your responsibility to manage the entire process related to exchanges or repairs covered by product warranties - from logistics involvement to effective problem resolution - always focusing on total customer satisfaction. This includes issuing invoices, contact and relationship with the customer, up to the delivery of their suitcase. -
Carry out the issuance of invoices, including stock movement and service invoices.
Qualifications:
High school diploma (a degree in Business Administration or related fields will be a differential).
Previous experience in customer service and/or administrative activities.
Basic knowledge of invoice issuance and financial procedures.
Ability to handle challenging situations in a professional and courteous manner.
Excellent verbal and written communication skills.
Ability to work effectively as part of a team and under pressure.
English (intermediate level).
Availability to work 100% on site close to Campo Belo.
Cadastrado em 15/01/2026
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Campo Belo - São Paulo / SP
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