Tasks:
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Omnichannel Customer Service:We are looking for someone capable of providing exceptional service to our customers across various channels - in-person, on the phone, and digital (email, Reclame Aqui platform). You must be agile in problem-solving, proactive in communication, and focused on maximizing customer satisfaction.
- Focal Point Between Stores and Customer Care: Will act as a liaison between customers in the store and the Customer Care team, ensuring that all issues are communicated effectively and addressed promptly.
- Online Reputation Management & NPS:The brand image is vital; therefore, we expect you to implement innovative strategies to increase our Net Promoter Score (NPS), as well as manage our presence on platforms such as Reclame Aqui, thus strengthening our market reputation.
- Logistics & Warranty Management:It will be your responsibility to manage the entire process related to exchanges or repairs covered by product warranties - from logistics involvement to effective problem resolution - always focusing on total customer satisfaction. This includes issuing invoices, contact and relationship with the customer, up to the delivery of their suitcase.
Requirements:
High school diploma (a degree in Business Administration or related fields will be a differential).
Previous experience in customer service and/or administrative activities.
Basic knowledge of invoice issuance and financial procedures.
Ability to handle challenging situations in a professional and courteous manner.
Excellent verbal and written communication skills.
Ability to work effectively as part of a team and under pressure.
English (intermediate level).
Cadastrado em 28/08/2025
Local de trabalho
place
Jardim Paulista - São Paulo / SP
Horário de trabalho
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Faixa salarial
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Tipo de contratação
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CLT (Efetivo)
Habilidades necessárias
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